Privacy Policy | Factory Information Technology

Privacy Policy

Effective Date: January 14, 2026

Factory Information Technology ("Factory Information Technology", "Factory IT", "we", "us", or "our") provides managed IT services and related support. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, use our support portal, communicate with us, or receive our services.

1) Information We Collect

We may collect the following categories of information:

  • Contact Information: name, company, email address, phone number, and mailing address.
  • Support and Service Information: support ticket details, device identifiers, diagnostics, logs, screenshots, and communications needed to provide services.
  • Account and Portal Information: usernames, authentication-related data, and preferences (as applicable).
  • Billing Information: invoicing contact details and payment-related records (we typically do not store full payment card numbers; if you pay online, payment processing may be handled by a third-party processor).
  • Website Usage Information: IP address, browser type, pages visited, referring URLs, and approximate location derived from IP address.

2) How We Use Information

We use personal information to:

  • Provide, maintain, and improve our services and support
  • Create, manage, and respond to support tickets and service requests
  • Communicate with you about services, outages, maintenance, scheduling, and ticket updates
  • Send administrative and operational notices (not marketing unless you separately opt in)
  • Process billing and manage our business operations
  • Protect against fraud, abuse, and security incidents
  • Comply with legal obligations and enforce our agreements

3) How We Share Information

We do not sell your personal information. We may share information in limited circumstances, including:

  • Service Providers: vendors who help us operate (e.g., ticketing, communications, security, monitoring, backups, and payment processors). They are permitted to use information only to perform services for us.
  • Client Administrators: if you are an end user of a client organization, we may share relevant ticket and service details with authorized contacts at your organization.
  • Legal and Safety: if required by law, subpoena, court order, or to protect rights, safety, and security.
  • Business Transfers: in connection with a merger, acquisition, financing, or sale of assets (information may be transferred as part of that transaction).

4) SMS and Communications

If you opt in to receive SMS/text messages from Factory Information Technology (Factory IT), we will use your mobile number to send customer care messages related to support tickets (e.g., updates, scheduling, troubleshooting coordination). Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and get help by replying HELP. See our SMS Terms for additional details.

Mobile opt-in information is not shared with third parties for marketing purposes.

5) Cookies and Similar Technologies

We may use cookies or similar technologies to operate our websites, remember preferences, and understand usage. You can control cookies through your browser settings, though some features may not function properly without cookies.

6) Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and context.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) Your Choices and Rights

Depending on your jurisdiction, you may have rights to request access, correction, deletion, or portability of your personal information, or to object to certain processing. To make a request, contact us using the information below.

9) Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

10) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the Effective Date.

11) Contact Us

Factory Information Technology (Factory IT)
Email: help@factoryinfotech.com
Phone: 307-733-3935 x1
Mailing Address: P.O. Box 2818, Jackson WY, 83001